VestGuard aims to dispatch orders as quickly as possible. Orders received which are available from direct stock shall be dispatched the same working day (orders received before 12 noon) or the following working day (orders received after 12 noon or during busy periods). If an order is required urgently, we recommend contacting us as soon as possible to make us aware, and check stock availability . 

Please be aware that our emails confirming your order are automated so please check your junk emails. If you have not received a confirmation email and would like further updates on your order, please email sales@vestguard.com.

UK mainland deliveries

If there is no answer when the courier attempts to deliver, they will usually leave a note or send a text and try to deliver a second time the next working day. If they are also unable to deliver the second time, you may collect your order from a local collection point provided by the courier. Goods will be held for one week to collect. After a week, the order will be returned to VestGuard and the original payment will be refunded minus any delivery costs incurred, and a restocking fee. Some of our couriers provide an online tracking service where our customers can also change the date of receipt and other elements of the delivery. VestGuard will provide a tracking number allowing you to access these facilities. 

We are dependent on our carriers to deliver goods in a timely manner.  The order is out of our control once it has been collected by the courier and we cannot guarantee any delivery times, however our team are always happy to assist in the event there is a question about delivery. 

We cannot be held responsible for any items lost due to misinformation provided so please ensure the delivery details are accurate.

For locations with restricted access, please contact us on 01621816614 or send an email to sales@vestguard.com before you attempt to place your order. This type of order may command an additional carriage charge. We reserve the right to refuse to make a delivery if you have not informed us prior to delivery of any access restrictions.

You may require proof of identity when collecting any package. 

You should register all damaged packages with the courier prior to acceptance of the goods. If the packaging is badly damaged take photos with the courier in the photo showing it has arrived damaged. Check all contents and if any items inside have been damaged or missing please report this to VestGuard by emailing the images and information to sales@vestguard.com within 24 hours of receipt. 

Buying online

Please note for security reasons we can only accept deliveries to the card holders registered address

International orders

Due to the nature of our products, we are currently unable to accept orders online for customers outside of the UK. Contact VestGuard by phone +44 (0)1621 816614 or by mail sales@vestguard.com to purchase products for international delivery. Some items are subject to UK export controls, which we will advise you of when you contact us. See International Delivery for more information.

Supply of large orders

VestGuard has the capabilities to manufacture any quantity of body armour, hard armour and ballistic helmets. Lead times vary depending on design, material availability and current orders running through our factory. Manufacturing lead times for bespoke or large orders start from as little as 4-6 weeks. 

We can offer delivery methods by air, road and sea.

VestGuard is an Internationally recognised brand name with over 500,000 units sold worldwide to customers in all sectors. VestGuard supply products to over 8000 customers in 50 different countries. We aim to meet any requirement quickly and to a high standard.

Q. I have placed an order, how long will it take to come?

A. We will always endeavour to ship your goods out the very same day via the method of delivery you have chosen (please note our cut off times above). Where this is not possible, we will ship your order the next working day. If any of the items on your order are out of stock we will contact you as soon as possible to advice you of the lead-time. Due to the vast array of variations on our website, some products, sizes or colours in our online store are not stock items and may be out of stock. 

Q. I need some body armour urgently, can you help? 

A. Yes, we are very quick to react to urgent operational requirements and hold stock of many ranges of body armour for same and next day delivery. Contact us as soon as you are aware of the urgency to ensure we have the best possible lead-time to assist you. Whilst we hold stocks of many items, we receive large orders regularly which can deplete our stock in a day. 

Q. Can you ship to another address other than the registered card holders address? 

A. Yes, you can make payment for goods via online bank transfer or over the counter of any bank or building society. Once the funds are registered as received we will proceed to ship your order to any delivery address you request. Please note, that online web orders are only able to be placed if the card is registered to the delivery address, for security reasons, and to prevent any fraud occuring. 

Q. Can you ship to another country? 

A. Yes, we are able to ship to almost any country in the world. We have a network of couriers who can offer a full range of air, sea and land based services to wherever it needs to go. We can also offer EX works, FOB, CIF, and C&F options depending on your needs. We can also provide Certificates of Origin, and other documentation for local customs and assist with anything on route. Prices vary so please contact us for a quotation.

Q. Can I return a bespoke product?

A. You can only return a bespoke product if it is faulty or damaged for repair/replacement. All goods are inspected before they leave our offices to ensure they are of the highest quality. Bespoke products are made to specific requirements for you or your customer and as such are unique to your needs. Please refer to our terms and conditions for more information regarding bespoke product orders. 

VestGuard body armour may not conform to standard clothing sizes and we recommend reviewing the below sizing guide before purchasing. We also strongly recommend completing the Size Submission Form at the bottom of this page or the forms on this page either before or after your purchase and our team will suggest the most suitable size for your needs. 

Body Armour -  Please consider the clothing that will be worn during typical duties under or over your body armour. Body armour is ergonomically designed to sit around your belly button +/- 1 inch. This is the ideal position to allow the wearer to sit or crouch whilst wearing body armour. Most of our body armour is adjustable around the waist and shoulders and will typically size up and down a size to meet your individual requirements.

Helmets -  Take measurement from the forehead and extend the tape all the way around your head

For assistance please complete a measurement sheet and email to sales@vestguard.com or have your measurements ready and call +441621816614 

Frequently Asked Sizing Questions 

Q. How do I know what size I am?

A. You will need a tape measure and our sizing table. Measure around the largest circumference of your Chest and Waist/Stomach. Using these two measurements identify the sizes of both on the sizing table and then select the highest of the two. This will be the most suitable size to fit your body shape.  We suggest completing the Size Submission Form to ensure the best size is recommended to match your measurements.

Q. What height does the vest fit?

A. People are all different shapes and sizes and body armour works differently between overt and covert styles. If you are between 5'8" and 6'1" our standard armour should be suitable to fit your body.  If you have a shorter or longer upper body than usual please contact us to discuss which size is most suitable for you. 

Q. Do you supply female sizes? 

A. All of our NIJ level II(2), NIJ level IIIA(3A) and Home Office HO1 KR1 SP1 armour are made from very flexible and thin layers which contour and fit the body shape of both our male and female customers. Some higher level solutions may not be as flexible in standard stock sizes and may not suit some body shapes. Please contact our sales team if you require further assistance.

Q. What happens if the vest does not fit me?

A. We will always do our very best to supply the perfect size first time. If you feel you do not have the right size please contact us to discuss how we can assist you. 

Q. I want a vest that will fit me perfectly, can this be done?

A. All our vests are designed to size up and size down, with most of our latest models offering full tailoring over the shoulders, and around the waist. This allows the vest to be fitted exactly to the individuals preferences. in 99% of cases, a standard vest will fit our customers. By completing the Size Submission Form below our team can assess each individual and advise further. With over 20 years of experience in the industry we can guarantee satisfaction.

Size Submission Form 

Please complete the below measurements for VestGuard to recommend the most appropriate sizes for your needs. This form can be submitted before or after an order is made and will help VestGuard ship out the most appropriate size for your body shape. Please complete one form for each vest purchased. 

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Name

Company

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Email

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Telephone

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Unit of measure

Centimetres

Inches

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Height

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Weight

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Largest Chest Circumference

Measure around your chest under your arms

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Inner Chest

With your hands up in front measure the space from arm to arm

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Largest Waist Circumference

Measure around waist/stomach and provide the largest size

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Front Length (standing)

Jugular to navel whilst standing

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Front Length (sitting)

Jugular to belt whilst sitting

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Back Length (standing)

7th vertebrae to belt whilst standing

Bra Size

Type n/a if not applicable

Largest head circumference

Forehead all the way around your head

Additional Notes

Add anything you think may be helpful for us to identify the correct size for you

File Upload

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Please add the two numbers

Submit Now

Want to know more about this product?

VestGuard is always happy to hear from you - Phone UK +44 (0)1621 816614 or email  sales@vestguard.com

Our Support Section may have the answer you are looking for

Alternatively use our form and and we will reply to your enquiry within 24 hours

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Full Name

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Sales EnquiryGeneral EnquiriesTender EnquiryAgent RequestFeedbackOther

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Message

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